The world is growing, and businesses are expanding from one country to another.
To make communication easier between foreign countries many services have come up which are a huge advantage to the corporate world these days. They benefit the company, the employees as well as the customers. Various communication services have come up, one of them is the call-in hotline service.
What is a call in hotline service?
Accidents, illnesses or any kind of mishap can happen anytime, in such scenarios employees in an organisation need these services to inform their superiors. These services have a single number which is provided to the employees which they can call 24 hours a day to notify their employer that they won’t be working on a particular day if they are sick or have any other emergency. These lines are handled by a third-party call centre or might be staffed by live operators.
This provides an organization with one unique phone number that any employee can call whenever they want if they want to report their absence. The system takes all the relevant information and automatically makes sure everyone who needs to know is automatically aware. They provide a single consistent report that helps document every absence or issue and also make sure to give immediate notification of the proper personnel to make further amendments regarding payroll or replacements.
How do these services help a company
- Reduces Hr costs.
- Makes Hr work easier.
- Helps in the documentation.
- Helps the company work on the replacements.
- Helps curb potential loss.
- Helps in avoiding wrongful termination.
- Makes productivity easier for the company.
- Prevents absenteeism.
- More consistent and reliable record keeping.
- Fewer interruptions in the work.
- Less employee-related issues or union disputes
How does it help the employees?
- Appreciated by the employees
- Helps employees reschedule
- Personalised dashboard
- Other administrative information is easily available
- Saves an employee’s time
What are third-party services?
These companies take care of all the communications between one business to another and between employees. They are not a part of the company but their services can be availed at any time of the day. One such company is CMS
that provides many solutions and offers assistance to corporations.
They have worked with clients in every field. Hence they understand the needs of everyone.
They provide facilities from basic telephone answering to IVR systems.
Their comprehensive solutions can automatically trigger the process of finding replacements and reduce the risk of downtime and stoppage of work.
Their major services
- Line answering
- Call-in hotline
- Call centre
- IVR and Automation
- Industry solutions
Their Advantages:
They have the best systems and methods to help an organization reach its ultimate goals.
Opting for their services saves the valuable
time of the managers rather than organizing spreadsheets with information about which employee is absent they can use that time in recruiting and training the new staff. Accommodation of payroll becomes easier to handle. CMS provides the attendance tracking system so that all information is gathered and documented in one place. They save time by tracking the employee’s absenteeism rather than having to do it manually by the manager. With
their assistance offices can schedule their shifts according to the employees that are present.
Their beneficial absence management helps in decreasing workday interruptions for everyone involved and in turn, increases productivity.
To conclude, this company has worked with many people over the years and hence they are very skilled and professionals that know their job. They can make life in a corporate world more flexible and easy-going. Their services reduce the stress of the employees and managers. Their perfect solutions and record-keeping is never lacking.